24/7 Emergency Pump Repair

Pump failures rarely happen at a convenient time. When a building loses water pressure, a sewage ejector backs up or a basement starts to flood, you need a pump technician, not a voicemail. LA New York Pump is available 24/7 for emergency pump repair across New York City, Long Island and Westchester.

What Counts as a Pump Emergency

If residents, property or safety are affected, call. Common pump emergencies include:

• No water or very low pressure in an apartment building, usually a booster pump, house pump or control failure
• Sewage backing up into basement fixtures, or a sewage ejector alarm that won't clear
• Flooding in a basement, garage or elevator pit because a sump pump has failed or can't keep up
• No heat during the heating season, or no hot water, often a circulator, condensate or boiler feed pump problem
• Fire pump or jockey pump alarms, or a jockey pump that won't stop cycling
• A motor that keeps tripping, smokes or smells like burning, or a pump that hums but won't turn

What to Do Before the Technician Arrives

Your first priority is people, then property. Only do what you can do safely.

• Keep people away from water and electricity. Don't walk into a flooded basement or mechanical room where water may be in contact with pumps, panels, outlets or extension cords. If you can't reach the electrical shutoff from a dry spot, leave it alone and keep everyone out. If there is any risk of shock or fire, call 911.
• Shut off or isolate the equipment if it is safe to do so. A pump that is leaking, overheating or smoking can be switched off at its disconnect. On a duplex or triplex system, staff who know the equipment can close the isolation valves on a leaking pump and leave the other pump in service.
• Don't keep resetting breakers or overloads. One reset is reasonable. If it trips again, something is wrong, and repeated resets can damage the motor or controls and make the cause harder to find.
• Reduce the load. If a sewage ejector is backing up, ask residents and staff to stop using fixtures that drain to it, including washing machines. If water pressure is low, ask residents to limit water use until service is restored.
• Leave sewage basins closed. Sewer gas and raw sewage are a health risk, so keep the basin cover in place.
• Don't shut down a running fire pump. Don't change its controller settings to silence an alarm. Follow your building's fire safety procedures and notifications, then call us.
• Note what you see. Write down alarm lights, fault codes on the controller or VFD display, gauge readings and which pumps are running. Take photos of the control panel, the pump and motor nameplates and any leaks.

Information to Have Ready When You Call

• The building address, who will meet the technician and how to get into the mechanical room, boiler room or pump room
• Which system is affected and what residents are reporting
• When the problem started and whether anything changed recently, such as a power outage, a storm or other work in the building
• Whether any pump is still running, and any alarms or fault codes
• Pump and motor nameplate information if you can read it safely: model, horsepower and voltage
• Who can approve the repair, and any work order or purchase order number your management company uses

How an Emergency Visit Works

Every emergency call follows our inspect, discover and fix approach.

1. Inspect. The technician talks with whoever is on site, checks the affected pumps, motors, controls and tanks, and confirms the system is safe to work on.
2. Discover. We find the cause, whether it's the pump, the motor, a float or sensor, a control fault or something elsewhere in the system, and explain it in plain language.
3. Fix. With your approval, we make the repair. If a permanent repair needs parts that aren't on hand, we explain what can be done in the meantime, such as keeping the remaining pump of a duplex system in service where the setup allows, and what the permanent fix involves.

Once service is restored, we test the system under normal operation and talk with you about what caused the failure and whether preventive maintenance could keep it from happening again.

Emergency Pump Services We Provide

Our emergency work covers the pump systems found in residential and commercial buildings:

• Sump pump repair for flooding basements, garages and pits
• Sewage ejector pump repair for backups and high-water alarms
• Water booster pump repair for no water or low pressure upstairs
• HVAC and boiler pump repair for no heat or no hot water
• Fire pump and jockey pump service
• Pump control panel and VFD repair
• Pump motor repair

If you manage several buildings, see how we work with property managers to head off emergencies with regular maintenance.